Privacy Policy – pepoyum.com

Public Offer

“PEPOYAN” LLC, being the service provider/owner of the Internet platform, offers and/or sells goods addressed to an indefinite circle of persons through the website pepoyum.com. This offer regulates the terms and procedure for purchasing goods.

1. Basic concepts

1. Company: “PEPOYAN” Limited Liability Company.

1.2. Platform – a platform under the brand name “pepoyum.com” (including a website with the domain name pepoyum.com and the mobile application “pepoyum.com”), which is an E-commerce tool operated and maintained by the Company on the basis of ownership or other rights, allowing to place orders on the Internet, present goods, trade and perform other related operations.

1.3. Goods – products for sale and services currently available on the Platform.

1.4. Client – any individual or legal entity registered on the Company’s Platform or wishing to place an Order through the Platform.

1.5. User – legal entity or individual entrepreneur cooperating with the Company and carrying out electronic commerce through the Platform, Goods of which are presented on the Platform.

1.6. Courier – person providing delivery services to the Client.

1.7. Order – an order sent by the Client through the Platform or by phone.

2. General provisions

2.1. By registering on this Platform and/or ordering Goods, the Client accepts this Offer and agrees to the terms of sale of the Goods.

2.2. The Client agrees to the processing of his/her personal data in accordance with the Privacy Policy published on the Company’s Platform.

2.3. In the event the Client registers on the Company’s website, fills out an application for the Order or registers the Order by phone, he/she provides the Company with and/or makes available to Users personal data described in the Privacy Policy.

2.4. If the Client provides any false, inaccurate or incomplete information, or if the Company has good reason to doubt the truthfulness, accuracy or completeness of this information, the Company may deny the Client further access to the Platform and/or refuse to provide the Services.

2.5. When registering on the Platform, the Client chooses a username and a password that are strictly confidential and cannot be transferred by the Client to third parties. In order to increase the security of accounts, the Company recommends not to use the same login data on other platforms.

2.6. If the Client’s login data is stolen, published, lost or forgotten by the latter, the Client is obliged to immediately notify the Company by e-mail or telephone to block the account or reset the password. In case of account blocking, in order to use the Platform, the Client must re-register on the Platform.

2.7. If the payment card attached by the Client is stolen and/or fraudulently used by a third party, the Client must immediately notify the Company about it, alongside with taking other appropriate measures (informing the bank, servicing the card, and the police).

3. Orders placement procedure and execution conditions.

3.1. The Client chooses the Goods before placing the Order.

3.2. Before placing an Order on the Platform, the Client places the Goods of his/her choice in the basket and, until the Order is confirmed, is able to change, increase or decrease the type and quantity of the Goods.

3.3. When placing an Order, the Client undertakes to provide reliable required information, including the correct delivery address.

3.4. The Client can contact the Call center / support service of the Company to resolve any issues that may arise in the process of Order placement.

3.5. The Client has the right to cancel the Order only with the consent of the User:

– in case of ordering food before the start of the cooking process,

– in case of other Goods, before the Courier collects them from the User.

3.6. The Client , after placing the Order, has the right to change, increase or decrease the type and quantity of the Goods only with the consent of the User.

3.7. The Company,if necessary, immediately transfers the Order to the relevant User, unless otherwise specified in this Offer. If for any reason it is impossible to organize delivery, the Company informs the Client about it as soon as possible.

3.8. After the transfer of an Order to the User, the delivery of the Goods is organized by the Courier on the basis of the Order and the Client data received through the Platform.

3.9 Deliveries are carried out in the city of Yerevan, Republic of Armenia, and in other territories of the Republic of Armenia – by prior agreement with the Company by phone, as well as in accordance with the established conditions presented on the Platform.

3.10. Upon receipt of the Goods, the Client is obliged to check the conformity of the received Goods (assortment, quantity, outer packaging, quality, etc.) in the presence of the Courier.

3.11. In the absence of the Client at the address indicated by him/her, the Courier can leave after waiting 10 minutes. In this case, as in the case of non-delivery due to incorrect indication of the address by the Client, the Client is obliged to pay for both the current delivery and the one made to a new address.

3.12. The Client has the right to demand the return or replacement of low-quality Goods in accordance with the legislation of the Republic of Armenia. In case of non-replacement of the Goods, the Client has the right to receive the amount paid.

3.13. The Client wishing to present the requirements set forth in clauses 3.12 of the Offer must contact the Company’s Call center in order to receive instructions.

4. Payments

4.1. The price of the Goods is indicated in AMD and includes all taxes stipulated by the legislation of the RA. For the convenience and, at the request of the Client, the price of the Goods can be expressed in parallel with AMD in another currency, calculated at the exchange rate published by the Central Bank of Armenia.

4.2. The Client pays for the Goods online or in cash in AMD.

4.3. The price of the Goods does not include delivery charges.

4.4. The Client pays for delivery services at the time of payment for the Goods.

4.5. The Client is obliged to pay for the Orders the entire amount formed for the Orders and visible to the Client. In case of an online payment the Order will not be confirmed until the full amount is paid.

4.6. By choosing the non-cash payment option, the Client confirms that he/she is aware of complies with the rules of third-party banks or payment and settlement organizations, that he/she has no objections and/or claims against the Company regarding the terms and conditions set by the latter.

4.7. In case of cancellation of the Order or return of the Goods, the Company or the respective User responsible for the range, quantity or quality of the Goods is obliged to return the amount paid within 15 days.

5.Liability

5.1. The Parties are liable for non-fulfillment or improper fulfillment of obligations in accordance with the current legislation of the Republic of Armenia.

5.2. The Company is not liable for the accuracy, reliability or consequences of the information provided by the Client.

6. Force majeure

6.1. The Parties are hereby exempted from liability for non-fulfillment or improper fulfillment of obligations under this Offer if it arose as a result of force majeure circumstances, including but not limited to: fire, flood, earthquake, actions or inaction of state bodies (in particular, restriction of foreign exchange transactions), as a result of hostilities, if these circumstances directly affected the implementation of this Offer. Upon the occurrence of the above circumstances, the fulfillment of obligations is postponed for the period during which these circumstances came into force.

6.2. The party that is unable to fulfill its obligations due to force majeure circumstances is obliged to notify the other party in writing within 5 business days of the occurrence and/or termination of circumstances that prevent it from fulfilling its obligations. The facts stated by the relevant party in its above notice must be confirmed by the competent authority.

7. Dispute resolution

7.1. All disputes, disagreements and claims arising in connection with this Offer, including those related to its execution, violation, termination or invalidity, shall be resolved through consultations between the parties, in case of non-fulfillment of which, in accordance with the legislation of the Republic of Armenia, in the competent courts of the Republic Armenia.

7.2. Applications/complaints addressed by the Client to the Company or Users or to the Curier may be submitted:

– verbally by calling the Company’s Call center via phone number: +374 99991533

– in writing by sending an e-mail to support@pepoyum.com or to the Company’s postal address.

7.3. The Company will use its own funds to organize the submission of the Client’s application/complaint to the required addressee.

8.Final provisions

8.1. The Company reserves the right to unilaterally at any time make changes or additions to the Offer, of which the Client will be notified through the Company’s website. In this case, the Company encourages the Client to make sure that the changes are acceptable to them before placing the Order.

8.2. Changes are considered accepted from the moment the Clients place an Order through the Platform at the time the changes are made.

8.3. The Client hereby unconditionally acknowledges that in the event of any discrepancies between the versions, the last published version of the Offer will prevail.

8.4. The Company has the right, without the consent of the Client, to transfer all or part of its rights under the Offer accepted by the Client, or to impose its obligations on another person.

8.5. The Client does not have the right to transfer their rights and obligations to a third party without the consent of the Company.

8.6. If any provision of the Offer is declared invalid or non-existent, the remaining provisions will not be changed and will remain in force.

8.7. The Offer is in Armenian, but may be translated and published in other languages. In the event of any contradiction between the Armenian and other language versions, the Armenian version shall prevail.

Privacy policy

NOTICE ON PERSONAL DATA PROCESSING

PERSONAL DATA PROTECTION POLICY

1.General Provisions

“PEPOYAN” Limited Liability Company (hereinafter “the Company” or “we” in all forms of conjugation) undertakes to protect and not violate the confidentiality of any information about your (Client) personal data. This Notice on the processing of personal data (hereinafter referred to as the “Notice”) describes the personal data protection policy adopted by the Company and the method and procedure for processing personal data. This Notice applies to any website, mobile application, Goods, software or service related to the Company (hereinafter collectively referred to as the “Services”), unless a different Notice other than this is established in writing by the Company. This Notice is subject to change of which you will be notified the pepoyum.com website or the “pepoyum.com” application (hereinafter collectively referred to as the “Platform”). However, we recommend that you regularly visit the Company’s Platform to ensure that the changes are acceptable to you. This Notice uses the terms of the Company’s Public Offer.

From the time of using our services, registering on the platform and / or signing a contract with us, you unconditually agree to processing your personal data, including the request and obtaining of personal data in order set in this notice.

2. Personal Data subjects

Personal Data Subjects are of following categories:

Clients,
Persons, intending to use Company’s services,
Employees of the company or other individuals who have a contractual relationship with the Company for the provision of services,
Applicants (candidates) for vacant positions,
Other persons, who accepted such Notice in writing.

3. Legal basis for the processing of personal data

Your personal data is processed on the basis of the legislation of the Republic of Armenia, including the Law of the Republic of Armenia “On the Protection of Personal Data”, the contract concluded with you, the public offer of the Company, which is an integral part of it, or your consent obtained as a result of otherwise accepting this Notice.

Data processing of legal entities is carried out on the basis of the RA legislation, including the RA Law “On state registration of legal entities, on state registration of separate divisions of legal entities, institutions and private entrepreneurs.”

4. Processed personal data, the way of its collection

To use our Services, you provide the following personal data:

Name, surname,
Phone number,
Delivery address,
Email address.

In the case of a legal entity and an individual entrepreneur:

Contact person name, surname,
Legal entity name,
TIN
Phone number,
Email address,
Delivery address.

If necessary, with your consent, other personal data may also be requested. The information provided must be accurate, up-to-date and reliable, for ensuring of which you bear full responsibility.

If the Client provides any false, inaccurate or incomplete information, or if the Company has good reason to doubt the truthfulness, accuracy or completeness of this information, the Company may deny the Client further access to the Platform and/or refuse to provide the Services.

The Company may collect and store information about your visit to the Platform using cookies (files that are sent by us to your computer) or other similar technologies. Most browsers allow you to accept or disable cookies through settings, as well as enable notifications about receiving new cookies and/or perform other actions related to cookies. If you do not accept cookies, you may not be able to use some of the features of our Services, so we recommend that you leave cookies enabled.

During the use of the Company’s Services, other information indirectly provided by you may be collected, in particular:

IP address,
List of viewed products,
Information about actions prior to entering the pepoyum.com website and login,
Time zone,
Geographic location data.

The Client hereby gives consent to the collection and use of the above-mentioned data obtained indirectly from you by the Company.

In order to improve our Services and make the level of Customer service more effective, we use Client behavior analysis services.

Your personal data will be processed to the minimum extent necessary to achieve the purposes set out in this Notice.

5. Actions to be performed with personal data

The processing of personal data is the performance of certain measures and actions with personal data by mechanical and / or technical means, including collection, input, comparison, systematization, storage, transfer, correction, updating, modification, destruction, depersonalization and blocking, use, study or other actions to achieve the goals set out in this Notice.

6. Purposes of processing personal data

Within the frames of the legal relationship with the Company, as part of the Services provided by the Company, your personal data reflected in this Notice may be processed for the following purposes:

Proper provision of services, improving the quality of Customer service;
Cooperation within the framework of signed contracts;
Confirmation of your identity (identification);
Ensuring the reliability of your personal data (checking, correcting or updating);
Sending text or voice messages for informational or advertising (marketing) purposes;
Providing notices regarding services or debt;
Implementation of measures to collect debts;

Collection of statistical data and performing other research (personal data legally obtained by the Company are depersonalized in case of processing for the specified purposes)

For other purposes established by the RA Legislation.

7. Availability of personal data

You agree that your personal data will be transferred by the Company both in the Republic of Armenia and abroad to third parties listed below, who process, store personal data and provide information. The transfer of personal data outside the Republic of Armenia is carried out in accordance with the requirements of the Law of the Republic of Armenia “On the Protection of Personal Data”.

We may provide your personal data (exchange personal data) for the purposes established by this Notice, and only to the extent that justifies those purposes:

To the operator of the state information system,
To partners, suppliers involved in the provision of services or conducting research on the activities of the Company, and to service providers, including Users and Curiers,
To third parties who process, store personal data and provide information regarding the fulfillment of obligations of debtors,
To third parties who have received from the Company the right to demand the fulfillment of the client’s obligations or the right to recover in court,
To shareholders of the company, subsidiaries and integrated enterprises, representative offices, branches,
To Company agents, dealers, distributors or other service providers who sell Company goods or services or execute other similar activities,
To third parties who may use personal data (in particular, phone number, e-mail address) for marketing purposes (which can be expressed in the form of receiving short SMS messages / advertising calls, social surveys, displaying advertisements on the Internet, social networks and etc.). The Subscriber hereby agrees that the Company is not responsible for the legal consequences of the messages mentioned in this clause,
To state bodies determined by the RA legislation.

8. Terms of storage of personal data

We regularly review the terms of storage of personal data in accordance with the requirements of the current legislation of the Republic of Armenia and the Policy adopted by the Company.

Your personal data will be stored in accordance with the terms established by the procedures of the Company and in accordance with the legislation of the Republic of Armenia.

9. Destruction of personal data

“TELECOM Armenia” OJSC processes only personal data that are subject to storage in accordance with the legislation of the Republic of Armenia, and personal data necessary to achieve the goals defined by this Notice, avoiding duplicate processing as much as possible. The rest of the personal data is subject to destruction.

10. Your rights

You have the rights determined by the RA Law “On the Protection of Personal Data”.

You have the right to withdraw your consent to the processing of personal data or to request the deletion of your personal data. However, in this case, unfortunately, we will not be able to continue to provide you with the Services. In addition, it should be noted that the deletion of personal data due to legal requirements, other obligations and factors is not always possible.

However, you can at any time refuse to receive further information of an advertising character about the Services provided by the Company by sending a request to this account in a written form or in any other way established by the Company.

You have the right to contact the Company to correct or change your personal data if they are incorrect or need updating.

You have the right to file a complaint with the Company if you believe that your personal data was processed with violation or if you do not agree with the procedure for processing your personal data.

You can file a complaint with the data protection authorized body.

The authorized body for data protection in the Republic of Armenia is the Personal Data Protection Agency under the Ministry of Justice of the Republic of Armenia.

11. Existing security assurance measures

We give importance to the security of your personal data and make every effort to ensure it.

The company is guided by the following requirements when processing personal data:

The legitimacy of the purposes, means of processing and the reliability of the data,
Compliance with the actual and requested processing purposes,
Compliance with the volume and character of personal data, processing methods and purposes,
Sufficiency of data for the purposes of processing and the inadmissibility of processing redundant data to achieve the purposes of processing,
Notifying users of information systems about the legal and safe handling of personal data,
Accuracy, correctness, integrity, reliability and security of personal data in the company’s data storage system,
Informing the data subject about the processing of his / her personal data and the procedure for such processing, giving him / her the opportunity to influence the accuracy and integrity of the data,
Continuous internal control over the processing of personal data, constant updating of processes and systems for ensuring the security of personal data.

In order to ensure the protection of the processed personal data, the Company takes the necessary legal, organizational and technical protection measures in accordance with the requirements of the legislation of the Republic of Armenia, the Information Security Policy of the Company and in accordance with the technical capabilities of the Company.

The requirements and rules for the processing and protection of personal data must be taken into account when preparing corporate documents relating to all areas of the Company’s activities.

The personal data protection system, constantly monitored by our employees, consisting of regularly updated elements, is protected by network and security routers that ensure modern security rules.

Your personal data is available to our employees only in the volume and within the terms necessary to achieve the goals set in this Notice.

Our employees, partners and other persons who have gained the right to access the processed personal data have signed an obligation not to disclose confidential information, and have been warned of possible disciplinary, administrative, civil and criminal liability in case of violation of the norms and requirements of the current legislation of the Republic of Armenia in the field of personal data processing.

In order to protect your personal data, the contracts with all our partners who receive information containing personal data must necessarily contain provisions prohibiting the disclosure of confidential information (including personal data).

Guided by the direct provisions of these Terms, you are informed on the copyright and other intellectual property rights of the materials on the Platform and guarantee their preservation.

The copyright and other intellectual property rights of the materials available on the Platform are protected by the legislation of the Republic of Armenia.

Permission to use the Platform

The Customer has the right to:

View the pages of the Platform using a web browser,
Broadcast visual and audio files from the Platform (using the Platform’s media player),
Use the Platform using a web browser.

Except as directly permitted by other provisions of these Terms, it is prohibited to download any material from the Platform or to store such material on a computer.

Except as directly permitted by other provisions of these Terms, it is prohibited to edit or in any way modify any of the materials or data posted on the Platform.

If the Customer does not own the relevant rights to the material, it is prohibited to:

Republish the Platform Materials (including republishing on other platforms),
Sell, rent or sublicense the Platform Materials,
Publicly display the Platform Materials,
Use the Platform Materials for commercial purposes,
Redistribute the Platform Materials.

Platform Changes

The Performer reserves the right to suspend or limit the availability of the Platform, sections of the Platform and/or the functionality of the Platform. The Performer may, for example, suspend access to the Platform during Platform server maintenance and Platform updates. The Customer has no right to circumvent, ignore or try to circumvent any restrictions on access to the Website.

Misuse of the Platform

It is prohibited to:

Use the Platform in a manner or by performing any action that damages or may damage the Platform or worsen the Platform’s operation, availability, accessibility, continuity or security,
Use the Platform in a manner that is unlawful, illegal, fraudulent or harmful, or that is connected with any unlawful, illegal, fraudulent or harmful purpose or activity, hack the Platform or otherwise interfere with the operation of the Platform, without the Company’s permission to investigate, study or check the vulnerability of the Platform,
Circumvent any verification or security system or process of the Wrbsite or related thereto,
Use the Platform to copy, store, submit, transmit, send, use, publish or distribute any material containing (or related to) any spyware, computer virus, “Trojan horse”, “network worm”, “keylogger” or other harmful computer program,
Place an unreasonable load on the Platform’s resources (including limiting bandwidth, storage capacity and processing ability),
Decrypt or decipher messages sent from or to the Platform without the Company’s permission,
Conduct any routine or automated data collection activities on or in relation to the Platform, without the Company’s express written consent, (including without limitation data scraping, data mining, data extraction and data harvesting), access the Platform or otherwise interact with the Platform using robots, “spiders” or other automated means other than for search engine listing,
Use the Platform from publicly accessible interfaces provided by the Company, not to violate the instructions set out for the Website in the robots.txt file, use data collected from the Platform for direct marketing purposes (including, without limitation, email marketing, SMS marketing, telemarketing and email advertising), perform any action that conflicts with the normal use of the Website,
Use data collected from the Website to contact individuals, companies or natural and legal entities.

Registration and Accounts

To have an account, the Client may register on the Platform by completing and entering the account registration form, then completing the identification and verification process.

The Client may not allow another person to use the account to access the Platform.

The Client must immediately notify the Company in writing if he/she becomes aware of any unauthorized use of the account.

The Client may use the service provided on the Platform within 20 days of attaching the course to his/her account.

Client login information

If the Client registers for a user account on the Website, the Client chooses a login and password.

The Client does not have the right to use the user account or user login to impersonate another person.

The Client must keep his/her password confidential.

The Client must immediately notify the Performer in writing if he/she becomes aware of a case of password disclosure.

The Client is responsible for ensuring the confidentiality of the password. For actions performed on the Website as a result of a failure, the Client may be liable for damages arising from this failure.

Account Cancellation and Suspension

The Company has the right to:

-temporarily suspend the Client’s account,

cancel the Client’s account at any time, at its sole discretion, provided that if the services for which the Client has already paid are cancelled and the Client has not violated any provision of these Terms, the Client will receive compensation for the services and the period that the Company should have provided to the Client. The Client shall notify the Company in advance in writing of the cancellation.

Subscriptions

To subscribe to the Platform services, the Client must pay a subscription fee during the account registration process or after registering an account on the Platform. The Company will send the Client a confirmation of receipt of the order.

The Client will have the opportunity to identify and correct input errors before placing an order.

As long as the Client’s account and subscription comply with these terms, the User will benefit from the features specified on the Platform in accordance with the selected subscription type. Upon the expiration of any type of subscription, the Client will receive reminders from the Company, after which the Client may cancel or extend the subscription period.

Payments

The payments for the Website services will be presented on the Website from time to time.

All tariffs specified in these Terms or on the Website include taxes in force under the legislation of the Republic of Armenia.

The Performer has the right to change the tariffs from time to time by publishing new tariffs on the Platform, but this does not apply to payments made previously for the services.

Our right to use your content

Under these Terms, “Your Content” means all works and materials (including, without limitation, text, drawings, images, audio materials, visual materials, audiovisual materials, scripts, programs and files) that the Client has entered into the Platform for the purpose of storage, publication, processing through the Platform or transmission.

The Client grants the Company a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute the Client Content in any form existing or hereafter created, or to reproduce, store and publish the Client Content on this platform or in connection with this website (on any successor website or in connection with any successor website) or to reproduce, store and publish the Client Content on this platform or in connection with this website with the express consent of the Client.

The Client grants the Performer the right to sublicense its licensed rights.

The Client grants the Company the right to bring an action in the event of infringement of the licensed rights.

The Client hereby waives all moral rights in the Content to the extent permitted by the legislation of the Republic of Armenia.

The Client also represents and warrants that he/she has waived all other moral rights in the Content to the extent permitted by applicable law.

The Customer may edit the content to the extent permitted by using the content editing features available on the Platform.

12. Term of Agreement

This Notice, as well as all amendments thereto, shall enter into force upon publication on the Company’s Platform and shall apply to relations with the Company that arose before this Notice entered into force. From the moment of entry into force of the Notice, its previous editions shall be considered invalid.

The agreement given by accepting this Notice is valid until the termination of any legal relationship between the Company and You and the full performance of Your obligations to the Company.

13. Contact Us

If you have any questions regarding this Notice or our Privacy Policy, you can write to the addresses below:

Email: support@pepoyum.com

Telephone: +374 95955559